Natomas Living - Business Directory

The customer service i was given was terrible. they got my order wrong and they did not do anything to make it right. I ordered vinyl letters and I got a foam board on the wrong dimmensions. they tried to make it my fault somehow, by saying that if i agre...read more

The customer service i was given was terrible. they got my order wrong and they did not do anything to make it right. I ordered vinyl letters and I got a foam board on the wrong dimmensions. they tried to make it my fault somehow, by saying that if i agreed to their "proof" email they are responsable for the product, however the email did not say they were making a foamboard sign instead of vinyl letters, or that they were making it in a dimension that is different than what I requested.
I was very upset and dissapointed, specially when I noticed a sign in their showroom that says "if you are not satisfied we wil make it right". When I asked the sales representative that was dealing with me, what they meant by "making it right" she had the nerve to say that they do not abidy by that statement if you received a "proof" email and accept it. But again, the famous proof email did not mention they were making a different product that what I ask, it was only showing me the design and the wording I chose.
I felt so impotent because I had to end up paying for a nother sign because i could not se the one thye made. So my $80 went to the garbage. In this economy I cannot afford that, I'm still very upset.